Did you happen to see a report this week about the Bureau of Motor Vehicles banning clocks at its branches?In what has to join the list of Most Bizarre Government Policies Ever, BMV bosses have decided that hiding clocks is a great way to make long waits seem shorter. Without clocks to watch, people standing in long lines supposedly won't be able to complain about just how long they've been waiting....BMV spokesman Greg Cook had the ill-fated task of fielding my questions on the no-clocks rule. After talking to higher-ups, he called back with a few talking points. The rule, he said, is doubly beneficial. First, it makes sure workers are not fixated on quitting time. Second, it helps manage "the customer's perception of the (BMV) experience."
Disclaimer The opinions expressed herein are my own personal opinions and do not represent my employer's view in anyway.